Transparent. Simple. Trusted.

Here is exactly how Upchar Setu works.

From your first inquiry to verified care at home – every step is clear, every decision is yours.

A family consultation, caregiver matching and care at home

Your care journey, step by step.

  1. Step 01: Register u0026 Tell Us About Your Loved One

    What to expect

    Create your account and share a few details — who needs care, what kind of support you're looking for, and where you are located.

    What you'll need

    • Name and contact details
    • Your loved one's age and basic health condition
    • Location (we currently serve Bhavnagar)
    • The type of care you're interested in

    No commitment needed at this stage. Registration is free.

  2. Step 02: We Review Your Application

    What to expect

    Our team carefully reviews every application to understand your loved one's needs and ensure Upchar Setu is the right fit.

    What happens behind the scenes

    • We assess your care requirements
    • We check availability of the right professionals in your area
    • We may reach out for a brief call if we need more information

    We review every application personally — because no two care needs are the same.

  3. Step 03: You Receive Your Approval

    What to expect

    Once your application is reviewed and approved, you'll receive a confirmation from us with your next steps.

    What you'll receive

    • Approval notification (via email / WhatsApp)
    • Recommended care packages based on your needs
    • A point of contact from our team for any questions

    You'll never be left wondering. We keep you informed at every step.

  4. Step 04: Choose Your Care Package

    What to expect

    Browse the packages recommended for your loved one and choose the one that fits your needs and budget.

    • Annual preventive packages — for families who believe prevention is better than cure
    • Post-discharge intensive packages for recovery support
    • Monthly oncology care support programs
    • Vatsalya Complete — Attendant Intensive for hands-on daily support; contact our team to discuss this package

    Not sure which package is right? Our team is happy to guide you.

  5. Step 05: Complete Your Payment

    What to expect

    Once you've chosen your package, complete your payment securely online. Your care plan is activated immediately after.

    Payment options

    UPI · Credit / Debit Card · Net Banking

    Transparent pricing. No hidden costs. No surprises.

  6. Step 06: Your Care Team is Assigned

    What to expect

    We match your loved one with verified professionals suited to their specific care needs — and introduce them to you before the first visit.

    Who you might meet

    Nurses · MBBS Doctors · Physiotherapists · Dietitians · Care Coordinators · Psychologists · Patient Attendants · Social Workersnn🙋‍♀️ Families can request a female nurse, attendant, or physiotherapist at the time of registration. This is a standard option — just let us know during sign-up.nnEvery professional is screened, credentialled, and verified. You will know who is coming to your home before they arrive.

    Continuity of professional

    We aim to assign the same professional to your loved one's visits wherever possible — because familiarity builds trust, and trust improves care.

  7. Step 07: Care Begins at Home

    What to expect

    Your verified care team arrives at your home as per your care schedule — coordinated end-to-end by Upchar Setu.

    What coordination looks like

    • Visits scheduled as per your package and loved one's needs
    • Care Coordinator keeps your care plan on track
    • Regular updates to the family

    🚨 In a medical emergency during a visit: Our care professionals are trained to call 108 (India's emergency ambulance service) immediately and alert your family without delay. They do not leave until help arrives.

    You focus on your loved one. We handle the coordination.

YOUR DIGITAL CARE PORTAL

Everything in one place – your care dashboard.

Once your care begins, your family gets access to a private dashboard where you can stay fully informed and in control.

REAL-TIME TRACKING

Your Care Schedule

See every upcoming visit – who is coming, when, and what for. Always know what to expect.

FULL HISTORY

Centralised Health Records

All health records, care notes, visit logs, and professional observations – in one secure place. Every professional on your care team sees the same up-to-date picture. No professional ever starts from scratch. View and download anytime.

DIRECT DESK ACCESS

Raise a Concern

If something needs attention, raise it directly through your dashboard. Our Care Coordinator team will respond promptly.

TIMELINE u0026amp; EXPECTATIONS

How long does it take?

We move at the pace your family needs – and we will keep you informed throughout every stage.

01

Registration

Takes less than 5 minutes online. Tell us who needs care and where you are located in Bhavnagar.

02

Application Review

Typically within 1-2 business days. Our clinical coordination desk reviews care requirements personally.

03

Approval u0026amp; Package

As soon as approved, browse recommended packages and confirm the plan best suited to your family.

04

Care Start

Care team assigned and scheduled within days. For Annual Preventive Care packages, the first visit is FREE.

SUPPORT u0026amp; GUIDANCE

Still have questions?

We've answered the questions families ask most – about our professionals, packages, and clinical verification.

HELP DESK

Browse Frequent Questions

Read detailed explanations on packages, clinical governance, payment terms, and home care protocols.

DIRECT CARE DESK

Speak With Our Care Desk

Our team communicates in Gujarati, Hindi and English. Reach out over WhatsApp, phone call or email.

HOW IT WORKS FAQ

How It Works: Your Questions Answered

How quickly can care start after I register?

For standard packages, we conduct the initial clinical assessment within 24 to 48 hours of registration. Urgent nursing requirements can often be accommodated sooner.

Can I request a female nurse or attendant?

Yes. Families can request a female nurse, attendant, or physiotherapist at the time of registration. This is a standard option – just let us know during sign-up.

What language does the care team speak?

Our entire care coordination desk and home healthcare professionals communicate fluently in Gujarati and Hindi, coordinating updates seamlessly via WhatsApp.

Do you provide hospitalisation or 24/7 ICU at home?

We provide skilled clinical home healthcare, recovery care, and patient attendant assistance. We do not operate emergency hospital rooms, but our teams follow 108 ambulance emergency protocols.

What happens if we want to change our assigned caregiver?

Your dedicated Care Coordinator will arrange a replacement promptly. We maintain strict quality benchmarks and ensure clinical compatibility.

How do family members outside Bhavnagar or NRI children stay updated?

Families receive digital visit summaries, vital sign trends, and care coordinator notes via WhatsApp and our online family portal. You can also join video consultations.

How does the 'First visit FREE' offer work?

When you sign up for any of our Annual Preventive Care packages, your initial comprehensive in-home assessment and first clinical visit are completely free of charge.

NEXT STEPS

Ready to take the first step?

Register today. It's free, it's simple, and there's no commitment until you choose a package.